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- How San Diego Property Management Can Maximize Your Investment
- Saving Steps With Single-Step Transcription
- How to Check Writing Skills Before Hiring
- The Path to Healthcare ACCESS … Trends for 2023
- Contact Center Pipeline Magazine February 2023
- Key Trends in Agent Productivity
- Wall of Fame: Cognigy
- The Future is Now … Agents in “High Demand”
- Upskilling Contact Center Agents with Simulation Training
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How San Diego Property Management Can Maximize Your Investment
San Terra Properties: If you own a rental property in San Diego, a qualified property management company can help maximize the return on!-->…
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Saving Steps With Single-Step Transcription
In our fast-paced world, consumers are increasingly impatient. A whopping 90% rate an “immediate” response — 10 minutes or less — as either…
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How to Check Writing Skills Before Hiring
Your team is hiring customer service agents, and you want them to be good at responding in written channels: email, chat, social media,…
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The Path to Healthcare ACCESS … Trends for 2023
Healthcare has experienced massive disruption due to the global pandemic. In 2019, just before the shutdowns began, Healthcare was getting…
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Contact Center Pipeline Magazine February 2023
Key Trends in Agent Productivity
Table of Contents, February 2023FEATURE ARTICLEKey Trends in Agent ProductivityBy Brendan ReadHow…
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Key Trends in Agent Productivity
Agent productivity is always top of mind for contact center leaders. But particularly so when their organizations are facing economic and…
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